Leaked audio details Shopify’s plans for AI-first customer support as workers fear they’ll be replaced by AI
Shopify executives laid out their plans for an AI-first Support org during a recent town hall. It plans to use AI at multiple points of the customer-support experience. Some employees expressed concern that their jobs may not be safe. Earlier this month, Shopify executives unveiled a road map for the company’s support division, putting AI…
Shopify has conducted quiet layoffs in recent weeks. Big AI plans have workers worried a larger cut is on the way.
Shopify workers are worried about another mass layoff. The company has been quietly laying off workers in recent weeks. Layoff rumors have largely centered on its Support division, which is being impacted by AI. Shopify employees are once again bracing for mass layoffs. Only three months after the Canadian e-commerce behemoth laid off 20% of…
The top products Amazon influencers sold during Prime Day, from teeth whitening strips to a ‘colster’ for hard seltzer cans
Amazon’s marketing strategy for Prime Day this year included leveraging social-media influencers. This Prime Day, Amazon influencers earned 21.6 times what they do on an average day. Here’s a breakdown of the top-selling products from Amazon’s influencer network during Prime Day. Amazon’s marketing strategy relies heavily on influencers, and Prime Day is no exception. The…
Amazon CEO Andy Jassy now has 16 direct reports. See the growing and evolving list here, including a newly promoted executive from Alexa.
Amazon CEO Andy Jassy recently expanded his group of direct reports. This group now includes an exec who is leading a team working on Amazon’s most ambitious AI models. Jassy has added at least 8 new executives to his direct reports since becoming CEO in 2021. Amazon recently established a new AI division that reports…
Leaked Microsoft polls show employees feel much worse about culture and leadership than at the beginning of the year
Microsoft workers feel worse about workplace culture and leader effectiveness, internal polls show. The company measures sentiment with “Daily Signals” polls, and some results show falling morale. Tensions have been high amid layoffs and paused pay raises. Angry workers recently roasted the CEO. Internal polls viewed by Insider show that Microsoft employees are significantly less satisfied with the company’s workplace…
Ongoing strikes could halt Hollywood’s momentum after the ‘Barbenheimer’ bump, but 4 industry insiders and analysts are still optimistic about the future of these 5 entertainment companies
Audiences flocked to movie theaters to see the buzzworthy Barbie and Oppenheimer. But the box office’s momentum is in jeopardy as both writers and actors guilds strike. Here’s which entertainment companies will outperform, according to analysts and industry insiders. The box office is back thanks to a historic weekend from a pair of mid-summer blockbusters, but Hollywood insiders…
A Morgan Stanley exec breaks down how the bank courts tech partners like OpenAI
Morgan Stanley wants more partnerships with tech vendors focused on cloud, data, and AI. The bank has cut down the time it takes to test and onboard new partners as its pipeline grows. Sean Manahan, global head of technology business development, outlines what he wants in a partner. Sean Manahan’s team at Morgan Stanley met…
OpenAI admits GPT-4 may be worse on some tasks after users complained the model is ‘lazier’ and ‘dumber’
Users of OpenAI’s new GPT-4 model have been complaining in recent weeks about degraded performance. OpenAI admitted that GPT-4 performance may be worse on some tasks. “There may be some tasks where the performance gets worse,” OpenAI stated in a blog post. According to OpenAI, the company that created ChatGPT, GPT-4’s performance may be worse on some tasks…
Etsy made 2 massive acquisitions at peak tech valuations. Two years and a $1 billion write-off later, it has buyer’s remorse as it sells Elo7.
Etsy said it would sell Elo7 two years after buying it for $217 million. Etsy bought Elo7 and Depop at a time when tech valuations were sky-high. E-commerce companies have also faced inflation and a changed online spending environment. Two years after making two high-profile acquisitions, Etsy executives revealed on Tuesday that one did not…
